Customer Service
Look — we know buying stuff from strangers on the internet can feel weird.
We're just a two-person company, but providing super reliable, over-the-top good customer service is really important to us.
Our little games company wouldn't exist without the trust our customers place in us to design, manufacture, and deliver high quality games on time, so we go out of our way to try and give everyone a shopping experience that's honest and fair.
What Our Customers Say
Shipping almost always goes super smoothly. But, sometimes things things get mucked up — when it does, we're committed to making it right, quickly.
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"Appreciate the communication and updates on this! Shipping has been bonkers for all creators lately, so while I'm really eager and excited to get my game, I'm patient. I'm sorry you're having to deal with these delays!"
Tawny F. - Ransom Notes Kickstarter Backer
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"We received two of these [games]. I would like to buy this second one as well and give it as a gift as your customer support was incredible to deal with. Thank you"
Troy - Puns of Anarchy Customer
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"I am so glad! Actual fun games for math like this are super hard to find. Companies are always selling stacks of flash cards and slapping a game label on it, and then the kids look at me like 😴🥱 when I try to hype them up to play. Lol. I can't wait to see what y'all come up with next! I'll be bragging to all my teacher friends. Thank you!"
Addison F -Charty Party: All Ages Customer
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"All I can say is Thank you So Much for the rapid response and support. I got the game yesterday and cant wait to play it over the holidays! Happy Holidays and Thank you So Much again!"
Weylin L. - Puns of Anarchy Kickstarter Backer
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"You guys are so great! I really appreciate how hard this must have been to deal with and how transparent you were with us the whole time. Thanks a bunch!"
Amancay T. -Ransom Notes Customer
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"Hi, I wanted to thank you for this code. I wanted to let you know that I really appreciate the gesture, and I feel very happy and confident in your company. I did finally get my games and I really love them! I love magnetic poetry as there are so many silly possibilities so from the moment I heard of Ransom Notes I have been so excited to try the game. So far it has been a blast. I'm just emailing to let you know I appreciate the effort you have been putting into making fun games!"
Brooke T. - Ransom Notes Customer
